(Source: HubSpot Inc) As companies grow, it can be difficult to scale the personalized attention they give to customers across their various teams. It's no less important, however, to make sure that customers feel valued and understood. Rather than being an afterthought, HubSpot's CEO Brian Halligan believes that 'you want every interaction that customer has with your organization to be tracked and then leveraged to create a delightful future interaction with them.' HubSpot's CEO Brian Halligan and Zendesk's CEO Mikkel Svane recently sat down to discuss...
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